Register for free

Access thousands of resources

Refund Policy

Resources you purchase on are digital downloads and are delivered electronically.   They cannot be returned like a physical product could be, and for this reason all sales on are considered final and nonrefundable.

You may be eligible for a refund only under the limited circumstances listed below.  Refund requests must be submitted within 60 days of purchase if it falls into one of the exceptions listed below.

  • File Download Status – You purchased a product that was never downloaded.
  • Duplicate Purchase – You purchased the same resource more than once.
  • Misrepresentation – A resource description or preview misrepresented what is contained in the resource.
  • Compromised File – A resource file is missing content, or the file is damaged.
  • Technical Limitations – You are unable to access a resource because the technical requirements are not included in the description or the technical requirements are not accurately included in the description.

If your purchase meets one of the requirements mentions above, and you would like to request a refund, you should send the request to [email protected] and include your order number, the resource name, and your concerns about the resource.  You could also make the request by using our Contact Form.

A link to this Refund Policy page can also be found on the Help & FAQ page.

Contact us for support or with questions using our Contact Form

We will do our best to reply to support requests made through our Contact Form within 24 hours on regular weekdays.  Support services and customer service is limited on weekends and during school holidays.

Our mailing address or phone number for other business or media inquiries – Other Inquiries